We provide a full process guarantee service for all Alley Accessory products and shipping in our online store, meaning that we will refund your payment if there is any issue regarding quality that makes you not satisfied or in case if a parcel gets lost. We guarantee 100% Money-Back to your creditdebit card or Paypal. After seeing that the order is returned in the same original condition we will send your money back.
What are our strengths?
1) High quality: All our products are made of the good quality raw material. All our products must be inspected again by our QC team before they are sent out.
2) Safety: If the parcel loses, we will compensate all your loss in your future orders.
3) Fast shipment: You parcels will be delivered within 48 hours after we receive your payment in normal（not include holidays）. And the parcel will reach your side in 7-15 business days.
4) Customer support: Our top priority is making sure our customers are satisfied! Feel free to send your inquiries with email and we will reply in less than 24 hours including weekends
How long before my order ships?
Your order will be processed in 3-5 working days after your payment. Once you place an order with us, we immediately get to work preparing and packing your package in our warehouse in Italy. In just a couple of days, your parcel will be picked up by an express courier. We use a special delivery channel that makes sure your package arrives safely and is not seized by customs. We’ll also update you on the tracking number a few days after pick-up. So you can always monitor the status of your delivery.
How to track my order?
After we ship it, we will email the tracking number to you (the email address you used when you made the order), so you can check your order status any time. And please remember to check your email frequent after you pay for the order, because if we have any questions, we will email to you.
What if there are items missing or incorrect products when I receive my order?
For missing or wrongly shipped items, please contact us by email. Please quote your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We want to assure you that our number one priority is your satisfaction. We understand that sometimes you may change your mind after purchasing a product, and while we cannot always accommodate refunds in these cases, we will do our best to work with you to reach a resolution that leaves you happy. In the event that a product arrives in perfect condition but you have simply changed your mind, we unfortunately cannot process a return. However, if an error was made on our part or the parcel is seized, we will be happy to ship you another product. Thank you for choosing us as your go-to source for all your needs; we appreciate your business and hope to serve you again in the future.
To start a return, you can contact us by email.If your return is accepted, we’ll send you a confirmation email, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.